Privacy policy

At Bagura ("we", "us", or "our"), we highly respect your privacy and are fully committed to safeguarding your personal data. This Privacy Policy explains how we gather, utilize, secure, and share your information when you access our website, interact with our support team, or purchase from our store.

By utilizing our Services, you consent to the collection and use of information as described in this policy.

1. Information We Collect
To deliver a smooth and personalized shopping experience, we collect specific categories of information:

  • Personal & Contact Details: When you place an order or register an account, we collect your name, billing address, shipping address, email address, and phone number.
  • Payment Information: We collect necessary payment details to securely process your transactions. All payments are handled safely through our trusted third-party gateways, PayPal or Venmo. We never store your full credit card details or bank account numbers on our own servers.
  • Device & Browsing Data: As you navigate our store, we automatically collect data such as your computer’s internet protocol (IP) address, browser type, operating system, and details regarding how you interact with our website.

2. How We Use Your Information The data we collect is utilized for the following core purposes:

  • To Fulfill Orders: To process your transactions, coordinate shipping via our carriers like DHL and FedEx, and send you order confirmations and invoices.
  • To Communicate: To reply to your customer service inquiries, provide shipping tracking numbers, and alert you regarding any order updates.
  • To Prevent Fraud: To actively monitor our orders for potential risks or fraudulent activity, maintaining a secure environment for all shoppers.
  • To Enhance Our Store: To analyze customer behavior on our website, allowing us to improve our store layout, navigation, and product selection.

3. Sharing Your Information We strictly protect your privacy and absolutely do not sell your personal data to outside parties. We only share essential data with trusted service providers who assist us in operating our business:

  • E-commerce Platform: Our store operates on the Shopify platform, which provides the technology needed to showcase and sell our products to you securely.
  • Payment Processors: We transmit necessary checkout details to PayPal or Venmo to facilitate and secure your payments.
  • Shipping Partners: We share your shipping address, name, and phone number with our delivery partners, DHL and FedEx, to ensure your products reach you.
  • Legal Compliance: We may disclose your information if legally required to do so or if there is a violation of our Terms of Service.

4. Cookies and Tracking Technologies

Our store utilizes "cookies" to optimize your browsing and shopping experience. Cookies help our website remember the products in your cart, save your preferences for future visits, and gather generalized traffic data. You can easily disable cookies via your browser settings; however, please note that certain features of our store might not function perfectly without them.

5. Data Security

Securing your personal information is our top priority. We employ standard industry security protocols and follow strict best practices to guarantee that your data is not lost, misused, accessed without authorization, disclosed, or altered. All data transfers and payment transactions are protected using secure socket layer (SSL) encryption.

6. Your Privacy Rights

Depending on your region, you maintain the right to:

  • Access the personal data we have collected about you.
  • Request Corrections for any incomplete or inaccurate information.
  • Request Deletion of your personal records from our system.
  • Opt-Out of any marketing emails at any point by clicking the "unsubscribe" link provided at the bottom of our communications.

If you wish to exercise any of these rights, please reach out to us using the contact details below.

7. Changes to This Policy

We reserve the right to update this privacy policy as needed. Any modifications will be effective immediately once posted on this page. If significant changes are made, we will clearly indicate that the policy has been revised.

8. Contact Information

If you have any questions regarding this Privacy Policy, how we handle data, or your interactions with our store, our support team is available to assist you.

Business Information

  • Business Name: Bagura
  • Phone Number: +1 (212) 243-3289
  • Email Address: support@bagura.shop
  • Physical Address: 15 Commerce St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We are committed to responding to all inquiries within 24 Hours.