Shipping policy

At Bagura, our goal is to deliver a straightforward, dependable, and transparent shipping experience for every shopper. We handle and dispatch all orders with exceptional care to make sure your purchases reach you safely and promptly.

1. Shipping Destination & Fees

  • Shipping Area: We currently provide shipping services exclusively within the United States.
  • Shipping Costs: We gladly offer Free Shipping for all orders delivered within the United States.
  • Pricing Transparency: There are absolutely no hidden costs or extra shipping fees added during checkout. Every price displayed on our store is in US Dollars ($).

2. Delivery Timeframe

To ensure complete clarity regarding when you will receive your order, please review our delivery schedule below:

  • Order Cut-off Time: 5:00 PM (EST). Any orders placed after this designated time, or during weekends and public holidays, will begin processing on the following business day.
  • Order Processing Time: 1 to 2 business days (Monday to Friday).
  • Transit/Shipping Time: 3 to 5 business days (Monday to Friday).
  • Total Estimated Delivery: You can expect your package within 4 to 7 business days.

3. Carriers & Order Tracking

  • Shipping Carriers: We have teamed up with trusted logistics partners, specifically DHL and FedEx, to guarantee prompt and secure deliveries.
  • Tracking Information: Yes, we supply a tracking number for all purchases. As soon as your package leaves our facility, a confirmation email containing your tracking details will be sent so you can follow its journey.

4. Duties and Taxes

For all buyers located in the United States, you will not face any extra duties or taxes upon receiving your item. The total amount shown at checkout is the final cost.

5. Order Modifications & Cancellations

If you need to cancel a purchase, please get in touch with us within 24 Hours of placing the order. Once the processing phase is finished and the package is handed over to the carrier, we may no longer be able to halt the shipment.

6. Delayed or Lost Packages

While highly uncommon, if your package experiences a significant delay past our estimated delivery window, please reach out to our customer support. We will coordinate directly with the carrier to track down your shipment and fix the issue promptly.

7. Contact Information

Should you have any further inquiries about our shipping process, our support team is ready to help:

  • Business Name: Bagura
  • Phone Number: +1 (212) 243-3289
  • Email Address: support@bagura.shop
  • Physical Address: 15 Commerce St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We are committed to responding to all inquiries within 24 Hours.