Refund policy

At Bagura , we are dedicated to providing premium Handbag products crafted for both elegance and daily utility. Ensuring your complete satisfaction is our primary goal. Should you find yourself unsatisfied with your order, we offer a straightforward and transparent return procedure.

1. Return Window

  • 30-Day Policy: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • Expiration: If 30 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange.
    • Returns: Yes, we accept returns for defective and non-defective products
    • Return Window: 30 Days

2. Eligibility & product condition

To qualify for a valid return, your product must fulfill the following criteria:

  • Product Condition: The item must be brand new, unused, unworn, and in the exact condition you received it.
  • Packaging: It must be returned in its original packaging, including all tags, inserts, and accessories.
  • Proof of Purchase: A valid order confirmation or receipt is mandatory to process any returns.

3. Return shipping costs

We believe in maintaining fair and clear shipping guidelines for all shoppers:

  • Defective, Damaged, or Incorrect Items: If your product arrives damaged, defective, or incorrect, Bagura will cover the return shipping expenses. We will supply a prepaid return label via email.
  • Customer Remorse (Change of Mind): For returns due to a change of mind, ordering the wrong color/size, or personal preference, the Return Shipping Cost is the Customer's responsibility. Return shipping charges in this scenario are non-refundable.

4. Restocking fees

  • No Hidden Fees: To ensure a fair shopping experience, we do NOT implement any hidden charges.
  • Restocking Fee: $0 Restocking Fee.

5. How to start a return

To begin your return process, please follow these simple steps:

  • Return method: By mail.
  • Step 1 — Contact Us: Reach out to us at support@bagura.shop with your Order Number and the specific reason for returning the item. If the item is damaged, please include clear photographs.
  • Step 2 — Receive Instructions: Our dedicated support team will evaluate your request and reply within our standard Support Reply Time of 24 Hours, providing detailed return guidelines.
  • Step 3 — Ship the Item: Securely package the product in its original box and send it to our official Store Address & Location: 15 Commerce St, New York, NY 10014, USA.

6. Refunds & processing time

  • Inspection: Once your returned package arrives and is inspected at our location, we will send an email regarding the approval or rejection of your refund.
  • Approval: Upon approval, your refund will be credited back to your original payment method (PayPal or Venmo).
  • Processing Time: We ensure a Refund Process Time of 7 Business Days following the approval. Please be aware that your financial institution may require extra time to clear the funds.
  • Currency: All transactions and refunds are conducted using the Currency Used on Website: US Dollar ($).

7. Exchanges & cancellations

  • Exchanges: Yes, I accept exchanges. The most efficient way to get a new item is to return the original and place a fresh order after the return is accepted.
  • Cancellations: If you change your mind shortly after purchasing, we offer a Cancellation Window of 24 Hours.

8. Non-returnable items

The following categories of items are strictly non-returnable:

  • Custom-made or personalized goods.
  • Items explicitly marked as final sale during purchase.
  • Products that exhibit signs of wear, use, or damage caused by the buyer.

Business information

  • Business Name: Bagura
  • Phone Number: +1 (212) 243-3289
  • Email Address: support@bagura.shop
  • Physical Address: 15 Commerce St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We are committed to responding to all inquiries within 24 Hours.